My device has stopped displaying outdoor data

This could be happening for a few different reasons. Check the following:

1) Is your device connected to Wi-Fi? You can check your network connection within the device settings menu > Network > Wi-Fi
The outdoor readings are displayed via a Wi-Fi connection, so any network issues may prevent these from being displayed on your device screen.

2) If your device appears to be connected to Wi-Fi but the outdoor data is still not being displayed, it is possible that there maybe an issue with the data source that your device is following. Check which station your device is following within the settings menu > Location > Followed location.
You can check the status of the followed station in the AirVisual app. If the station's 'last updated' time is more than 8 hours ago, then this will have been disabled on your device's screen display until the station refreshes with up-to-date information. This may happen when a government station is undergoing temporary maintenance, for example.

If this is the case, please try following an alternative nearby station with more up-to-date information, until the other data source returns. 

The AirVisual Pro/Node

  1. How can I make my outdoor Node/Pro's data public?
  2. Chinese users: AirVisual Node/Pro常见问题
  3. AirVisual Node/Pro software updates - Changelog
  4. Download the AirVisual Node/Pro's data using Samba
  5. How to access the AirVisual Node/Pro's API
  6. How to connect the Node/Pro to Wi-Fi?
  7. Why does my Wi-Fi disconnect frequently?
  8. How can I access the PM10 measurements from my Node/Pro?
  9. Connecting the Node/Pro to Wi-Fi networks with web authentication (captive portal)
  10. How can I update my Node/Pro’s software?
  11. How often does the Node/Pro's sensor take measurements? What is the difference between "Continuous" and "Default" mode?
  12. Why is my AirVisual Node/Pro showing higher pollution than outdoors?
  13. How can I see the PM2.5 concentation in µg/m3 on my AirVisual Node/Pro?
  14. My serial number does not exist
  15. How can I rename my AirVisual Node/Pro?
  16. How can I reset my AirVisual Node/Pro?
  17. What is pairing mode and how does it work?
  18. Can I use my AirVisual Node/Pro where there is no outdoor data?
  19. I want to register my AirVisual Node/Pro
  20. Node/Pro maintenance and sensor recalibration
  21. Payment options, shipping and warranty
  22. What's the difference between the Node/Pro's Enterprise and regular account?
  23. How can I get the most of my AirVisual Node/Pro's battery?
  24. Return Policy
  25. How do I display PM2.5 AQI and CO2 on the same screen?
  26. My Node/Pro shows a different measurement than the official outdoor station
  27. My Node/Pro shows 'No recent data' for Outdoor air quality
  28. Will my Node/Pro work without Wi-Fi?
  29. How do the PM2.5 sensor and CO2 sensor work?
  30. How does the AirVisual Node/Pro predict (forecast) future air quality?
  31. What temperature range can the AirVisual Node/Pro can function within?
  32. What is the size of the AirVisual Node/Pro's screen?
  33. What is included in the AirVisual Node/Pro box?
  34. What is the area coverage that the reading of Node/Pro is valid for?
  35. AirVisual Node/Pro Battery Information
  36. How can I view PM2.5 concentrations on the Node/Pro?
  37. Where can I find my Node/Pro’s serial number?
  38. What do each of the buttons on the Node/Pro do?
  39. AirVisual Node/Pro Dimensions & Weight
  40. Why does the AirVisual Node/Pro monitor PM2.5 and CO2?
  41. What is a "Share Code" and where can I find it?
  42. How do I view my Node/Pro’s data on the AirVisual website and app?
  43. Does the Pro/Node have an indoor & outdoor sensor?
  44. Will there be a VOC Pro/Node soon?
  45. Battery stays at 0% when charging and turns off when unplugged
  46. Cannot register my monitor's serial number
  47. How to change or unfollow an outdoor station on my Node/Pro?
  48. Node/Pro API returned JSON format
  49. Why is the Node/Pro's screen reading different to what is shown on the app?
  50. My PM2.5 sensor has got 'stuck' on a very high number
  51. Can the Pro's screen be switched off permanently, while still taking measurements?
  52. My device has stopped displaying outdoor data
  53. Samba data download troubleshooting

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