Samba data download troubleshooting

If you are having difficulty downloading your device's data via Samba, here are some initial steps to check: 
1) Ensure that both your AirVisual device and the computer you are trying to copy the data onto, are both connected to the same Wi-Fi network

2) It is possible that in some environments, such as an office or public space, the Wi-Fi network may have some security controls which can prevent you from downloading the data. 
Please try connecting your devices to a different Wi-Fi network, such as at your home, or try connecting these both using a mobile hotspot

3) If using a Windows computer, please check that for step 3 of the Samba instructions, you are entering the device Windows URL into File Explorernot Internet Explorer. Your view should look like the image below: 


4) To check that your AirVisual device and computer are connected, try 'pinging' your AirVisual device. 
First, find your AirVisual device's IP address within the settings menu > About > Pro Info.

To ping another network device using a computer running Windows, do the following:
> Bring up the run dialog by pressing Windows key + R. 
> Type cmd and press Enter.
Type ping <IP address> and press Enter. 
(that's ping + [space] + AirVisual device's IP address)

If the device is successfully pinged, then the devices are connected and you should be able to access the device data without issue. 
If the device is not successfully pinged, then your computer and AirVisual device are not properly connected. 

5) Check that your AirVisual device is properly connected to the Wi-Fi network. You can do this by checking the connectivity icon in the Pro settings menu (below), or by checking that the device readings are updating on your AirVisual app, if you follow it by registering or share code

If your device is not connected to internet, see these Wi-Fi connectivity troubleshooting steps

6) Some computers may be set up with particular security settings with regard to letting the computer be 'discoverable' and connect with other devices (such as to connect via Samba). 
If all the above steps have not helped resolve the issue, try connecting to your AirVisual device via Samba with a different computer

7) Windows 10 difficulty connecting via Samba

Some Windows 10 computers may not support connecting to local network devices through Samba V1 protocol, which can result in an error message appearing when you try to connect. This may be the case for Windows computers using software installed following the April 2018 Windows update.
However, there is a way to temporarily re-enable this connection, with the following steps: 

1. Open "Control Panel" – Click "Programs" - Click “Turn Windows features on or off”

2. Expand “SMB 1.0/CIFS File Sharing Support” - Check “SMB 1.0/CIFS Client” - OK - "Restart now".

After completing these steps, you will be able to access your device's data via Samba.  

To restore normal computer settings after making the connection, follow the same steps as above, but in step 2, clear the "SMB 1.0/CIFS Client" option > OK > Restart now.  

The AirVisual Pro/Node

  1. How can I make my outdoor Node/Pro's data public?
  2. Chinese users: AirVisual Node/Pro常见问题
  3. AirVisual Node/Pro software updates - Changelog
  4. Download the AirVisual Node/Pro's data using Samba
  5. How to access the AirVisual Node/Pro's API
  6. How to connect the Node/Pro to Wi-Fi?
  7. Why does my Wi-Fi disconnect frequently?
  8. How can I access the PM10 measurements from my Node/Pro?
  9. Connecting the Node/Pro to Wi-Fi networks with web authentication (captive portal)
  10. How can I update my Node/Pro’s software?
  11. How often does the Node/Pro's sensor take measurements? What is the difference between "Continuous" and "Default" mode?
  12. Why is my AirVisual Node/Pro showing higher pollution than outdoors?
  13. How can I see the PM2.5 concentation in µg/m3 on my AirVisual Node/Pro?
  14. My serial number does not exist
  15. How can I rename my AirVisual Node/Pro?
  16. How can I reset my AirVisual Node/Pro?
  17. What is pairing mode and how does it work?
  18. Can I use my AirVisual Node/Pro where there is no outdoor data?
  19. I want to register my AirVisual Node/Pro
  20. Node/Pro maintenance and sensor recalibration
  21. Payment options, shipping and warranty
  22. What's the difference between the Node/Pro's Enterprise and regular account?
  23. What is IFTTT and how can I use it with my AirVisual Pro?
  24. How can I get the most of my AirVisual Node/Pro's battery?
  25. Return Policy
  26. How do I display PM2.5 AQI and CO2 on the same screen?
  27. My Node/Pro shows a different measurement than the official outdoor station
  28. My Node/Pro shows 'No recent data' for Outdoor air quality
  29. Will my Node/Pro work without Wi-Fi?
  30. How do the PM2.5 sensor and CO2 sensor work?
  31. How does the AirVisual Node/Pro predict (forecast) future air quality?
  32. What temperature range can the AirVisual Node/Pro can function within?
  33. What is the size of the AirVisual Node/Pro's screen?
  34. What is included in the AirVisual Pro box?
  35. What is the area coverage that the reading of Node/Pro is valid for?
  36. AirVisual Pro Battery Information
  37. How can I view PM2.5 concentrations on the Node/Pro?
  38. Where can I find my AirVisual Pro’s serial number?
  39. What do each of the buttons on the AirVisual Pro do?
  40. AirVisual Pro Dimensions & Weight
  41. Why does the AirVisual Node/Pro monitor PM2.5 and CO2?
  42. What is a "Share Code" and where can I find it?
  43. How do I view my Node/Pro’s data on the AirVisual website and app?
  44. Does the Pro/Node have an indoor & outdoor sensor?
  45. Will there be a VOC Pro/Node soon?
  46. Battery stays at 0% when charging and turns off when unplugged
  47. Cannot register my monitor's serial number
  48. How to change or unfollow an outdoor station on my Pro?
  49. AirVisual Pro API returned JSON format
  50. Why is the Node/Pro's screen reading different to what is shown on the app?
  51. My PM2.5 sensor has got 'stuck' on a very high number
  52. Can the Pro's screen be switched off permanently, while still taking measurements?
  53. My device has stopped displaying outdoor data
  54. Samba data download troubleshooting
  55. How can I connect my AirVisual Pro to other home devices with IFTTT, without a premade Applet?
  56. Edit your air quality data's timestamp in Excel after downloading
  57. How to deregister/unlink my AirVisual device
  58. My CO2 sensor seems to have lost accuracy

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