If you are having difficulty downloading your device's data via Samba, here are some initial steps to check:

1) Ensure that both your AirVisual device and the computer you are trying to copy the data onto, are both connected to the same Wi-Fi network.

2) It is possible that in some environments, such as an office or public space, the Wi-Fi network may have some security controls which can prevent you from downloading the data.

Please try connecting your devices to a different Wi-Fi network, such as at your home, or try connecting these both using a mobile hotspot.

3) If using a Windows computer, please check that for step 3 of the Samba instructions, you are entering the device Windows URL into File Explorer, not Internet Explorer. Your view should look like the image below:

4) To check that your AirVisual device and computer are connected, try 'pinging' your AirVisual device.

First, find your AirVisual device's IP address within the settings menu > About > Pro Info.

To ping another network device using a computer running Windows, do the following:

> Bring up the run dialog by pressing Windows key + R.

> Type cmd and press Enter.

Type ping <IP address> and press Enter.

(that's ping + [space] + AirVisual device's IP address)

If the device is successfully pinged, then the devices are connected and you should be able to access the device data without issue.

If the device is not successfully pinged, then your computer and AirVisual device are not properly connected.

5) Check that your AirVisual device is properly connected to the Wi-Fi network. You can do this by checking the connectivity icon in the Pro settings menu (below), or by checking that the device readings are updating on your AirVisual app, if you follow it by registering or share code.

If your device is not connected to internet, see these Wi-Fi connectivity troubleshooting steps.

6) Some computers may be set up with particular security settings with regard to letting the computer be 'discoverable' and connect with other devices (such as to connect via Samba).

If all the above steps have not helped resolve the issue, try connecting to your AirVisual device via Samba with a different computer.

7) Windows 10 difficulty connecting via Samba

Some Windows 10 computers may not support connecting to local network devices through Samba V1 protocol, which can result in an error message appearing when you try to connect. This may be the case for Windows computers using software installed following the April 2018 Windows update.

However, there is a way to temporarily re-enable this connection, with the following steps:

1. Open "Control Panel" – Click "Programs" - Click “Turn Windows features on or off”


2. Expand “SMB 1.0/CIFS File Sharing Support” - Check “SMB 1.0/CIFS Client” - OK - "Restart now".

After completing these steps, you will be able to access your device's data via Samba.

To restore normal computer settings after making the connection, follow the same steps as above, but in step 2, clear the "SMB 1.0/CIFS Client" option > OK > Restart now.

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